Troubleshooting - iOS 10
Most problems with online play can be fixed by signing out of Game Center, signing back in, and restarting the app. If that doesn't work, turning off and turning on the device usually fixes things.
Online game invitations are not working.
I couldn't fix an unresponsive online game. How can I delete it?
The app crashes.
My friend just sent me multiple identical new games.
A new game I created was automatically declined after I sent the first turn.
Screenshots are not being saved.
The app icon badge number is incorrect.
- When you start the app, the Game Center welcome banner or the sign-in page should appear, allowing you to connect online. If this isn't happening, try the fixes below.
- Open iOS Settings > Game Center. Select your Apple ID and sign out. Then immediately sign back in. If the Wordiamo app is open, close it by double-tapping the home button and swiping the Wordiamo panel. Then restart the app.
- If signing out and in and restarting the app does not work, try turning off the device completely, turning it back on and the trying again.
Online game invitations are not working.
- Invitations are received and accepted using the Messages app. Be sure to check Messages and tell your invited player to check Messages.
- Make sure the invited player's Messages address (i.e., phone number and/or email linked to the Messages app) is in your Contacts. Make sure the invited player has your Messages address in his or her Contacts.
- An invitation could have been sent to an address that is not set up to receive Messages. Use mobile phone numbers and email addresses associated with the invited player's Messages app. These are identified in blue type.
- Oftentimes, the Messages address is the user's phone number and not their email. If an email address is not getting through, try a mobile phone number.
- The invited player may have multiple Apple IDs and the one you sent the invitation to is not being used on the invited player's current device.
- If an invitation is sent to an email address that is not associated with Messages, have the invited player check the email (and spam folders) for an invitation.
- If the invited player is using iOS 9, he or she will need to upgrade to iOS 10 or higher to receive invitations via Messages.
- The spinner graphic indicates that the the app is still communicating with Game Center. Don't exit the app while it's still spinning.
- Game Center might be having issues. Go find a healthy snack and try again.
I couldn't fix an unresponsive online game. How can I delete it?
- Sometimes Game Center mishandles a game and it can't be fixed by the remedies above. For example, Game Center may think it's your turn when it clearly is not (sorry) and at the same time won't let you send another turn. If you cannot delete the game from within the app, select New Game. Press and hold the wrench icon to open a list of your games. Find your delinquent game, swipe left on it, and press Remove.
The app crashes.
- Sometimes the app crashes when there are too many apps open in the background. This is particularly true for older devices with less memory. To reduce the incidence of these crashes, close any non-essential apps.
My friend just sent me multiple identical new games.
- This is a side effect of dealing with server errors. The most recent game is usually the active one and you should play that one.
A new game I created was automatically declined after I sent the first turn.
- Make sure your opponent has installed the app.
- Make sure both players have the most recent version of the app.
Screenshots are not being saved.
- Make sure the app has access to Photos. You can give access at Settings > Wordiamo > Photos.
The app icon badge number is incorrect.
- (Sigh) You can just turn it off permanently. Do it at Settings > Wordiamo > Notifications > Badge App Icon. This is the most reliable solution.
- If you don't want to turn it off, try signing out of Game Center and then sign back in. Wait for a turn to come in and the badge may reset to the correct number.
- Opponents with recently started games receive their own buttons on the New Game menu. Legacy Game Center friends also receive buttons, though Game Center no longer allows you to add more friends. If a player does not have a designated button, start a new game with him or her by pressing Play Friend.
- Make sure you have the latest version of Wordiamo and are running iOS 10.3 or above.
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